Law Firm Client Success Manager

Does My Law Firm Need Client Success Managers?

David Woolstencroft catches up with Steve Tyndall, the CEO and Founder of Client Sense.

They talk about the importance of client management function in a law firm and how this positively affects the firm's bottom line, the client experience and employee experience. Steve shares his opinion on what he thinks the best firms are doing right in managing their clients, to ensure that the clients come back to you. He covers what personality traits and skills an ideal client manager have and if law firms should have a 'sales forecast' that should be monitored. 

Download the report 'Manage Staff Changes and Protecting Key Relationships'.

Watch the video to find out what really matters regarding client management.

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Disclaimer:  The views and opinions expressed in this article do not necessarily reflect the official policy or position of Novum Learning or Legal Practice Intelligence (LPI). While every attempt has been made to ensure that the information in this article has been obtained from reliable sources, neither Novum Learning or LPI nor the author is responsible for any errors or omissions, or for the results obtained from the use of this information, as the content published here is for information purposes only. The article does not constitute a comprehensive or complete statement of the matters discussed or the law relating thereto and does not constitute professional and/or financial advice.

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