BigHand Workflow Management is a task delegation solution that allows work to be automatically routed to the appropriate support personnel at the right cost to the firm, and monitored throughout the process. Output reports will be used by management to gain visibility of key metrics like work type, volume, capacity and utilisation to allow firms to make data-driven decisions around staffing, training and performance.
Narelle Hawken, Practice Manager and NSW ALPMA Board Member, shared, "ALG in 2021 has achieved so much change and our employees were part of that all the way. We are client-focused and our community is so important to us that every decision we make we consider these elements.”
Narelle continued to say, “With our new cloud strategy, we can maintain the best of breed solutions and take our current users onto a cloud solution that provides ease of use and enable delegation of work seamlessly. ALG now have a solution that enables the management of the migration to hybrid working, ensuring our clients continue to receive the best service and the best person to deal with the right task.”
Tony Bleasdale, Managing Director BigHand APAC, commented, “There is something in the water on the South Coast, in fact across regional Australia. What 2020/2021 has done is enabled firms to pivot to hybrid working through necessity then find solutions that allow the lawyers to continue to delegate work as if they are sitting next to the legal support teams. On top of that, it has also now provided firms visibility of capacity, ensuring they are resourcing those practice groups at the right level with the right roles or skill sets. This, in turn, means current staff can use the advanced skill set they have with clients and enable new fresh roles into the firm to focus on other tasks that would normally distract key support staff! As the Access Law Group vision highlights that they are an approachable, dynamic and experienced family of professionals working together with clients and community to produce effective outcomes. At BigHand, we couldn’t agree with this more as our partnership now goes to the cloud, we are excited to take another step forward in providing legal workflow for Access Law Group."