Innovative Australian law firm, Attwood Marshall Lawyers, boosts productivity and billable hours by implementing a modern cloud PBX that integrates with the firm’s practice management software, using CallSmart for LEAP.
Legal Practice Director, Jeff Garrett, and Practice Manager, Holly Gilholme, spent six months comparing multiple legal tech solutions. They even considered developing their own integration before LEAP referred them to Boab IT and their industry-specific solution — CallSmart.
“Boab IT’s ability to integrate with LEAP made CallSmart a stand-out solution for us. It improved the productivity of our lawyers and future-proofed our firm,” Gilholme says.
“From our first demonstration with Boab IT, we could tell their modern cloud solutions offered everything our law firm needed.”
“CallSmart was particularly impressive and met our main goal of LEAP integration. We also liked Boab IT’s openness to discuss future developments and their responsiveness to our specific needs that minimised our downtime.”
Boab IT installed the modern CloudPBX and CallSmart for LEAP at Attwood Marshall Lawyers last year. Gilholme said, “Staff instantly enjoyed their new-found freedom of taking calls away from their desk, while productivity and billing quickly improved thanks to CallSmart for LEAP.”
Within a few months, the 60-strong legal team were using all the features of Boab IT’s phone solutions including detailed call reporting, call recording, and call transcripts.
Integrating CallSmart with LEAP allowed Attwood Marshall Lawyers to track over 430 calls within the first few months of operation. This equates to 50 billable hours being instantly recorded with CallSmart reducing lawyers’ workload and making accurate billing a breeze.
Attwood Marshall Lawyers recommends you contact Boab IT if you are looking for modern cloud phone solutions that integrate with LEAP.
Gilholme also suggests doing your homework, “you want clients and leads to have a great experience when they call your firm. So the right phone system is important. Make sure you gather requirements from your whole team especially administrators who understand communication challenges across the firm. Also, consider your future firm and if the IT service providers meet your growth goals and adds value.”
Boab IT specialises in legal technology that integrates with LEAP. CEO, Sue Hood, has watched CloudPBX and CallSmart untether lawyers from their desks and increase billable hours by an average of 24%.
She says, “For some law firms, it took a pandemic to realise the value and efficiency of cloud-based phone systems. Others, like Attwood Marshall Lawyers, have always embraced integrated technology and the productivity that comes with it. We want to help other firms do the same.”
Follow the link to learn more about CloudPBX and CallSmart for LEAP.
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