Epiq and BigHand to Partner on New Integrated Solution
Epiq has partnered with BigHand to launch a new integrated solution that seamlessly tracks outsourced business services.
The workflow management application is currently being adopted by two Am Law 10 law firms, with others in the pipeline. These organisations can now optimise resource allocation, improve productivity, and maintain a synchronised workflow ecosystem across departments.
Epiq and BigHand have developed an API integration that enables BigHand’s Workflow Management to work seamlessly with Epiq’s workflow system, Epiq Connect. This seamless connection enables law firms and corporate legal departments to partner more effectively with Epiq service teams by submitting and tracking requests for contracted business transformation services. This collaboration enhances how legal teams delegate, manage, and measure support services—all in one connected experience. The solution accomplishes the following:
• Improves efficiency, accountability, and turnaround times across legal support workflows
• Delivers robust task-level reporting and operational transparency
• Unifies the strength of both platforms and service expertise
The partnership will also provide organisations using Epiq Connect with financial metrics and analysis through BigHand’s warehousing and dashboard capabilities. This collaboration gives clients the latest tools and resources, ensuring legal experts make data-led decisions on staffing, training, and resource deployment. Having objective performance data across internal and external teams is game-changing for organisations looking to maximise client service and drive efficiency.
“The Epiq and BigHand partnership empowers organisations to leverage strategic, data-driven decision-making to drive operational innovation and unlock cost efficiencies,” said Michelle Connolly, Senior Vice President of Strategy and Solutions at Epiq. “While we’ve partnered with BigHand through mutual clients for years, this new integration will enable a more proactive approach across our shared customer base and provide unmatched efficiency and insight. This enables Epiq to continue building a roadmap that aligns with our clients’ evolving needs – today and into the future.”
The integration streamlines processes, reducing manual effort and ensuring real-time visibility into operational functions. By leveraging this integration, clients can automate the exchange of workflow data, like service requests, between the two systems to enhance efficiency and accuracy in task assignment, status updates, and reporting. The technology provides valuable data for the following services:
• Document production
• Copier and printer services
• Courier services
• Inbound package management
• Word processing
• Facilities management services
• Records and information governance services
• Supply management services
• Technology services
“Supporting our clients is at the heart of everything we do,” said Eric Wangler, Global Legal President of BigHand. “Many of our workflow clients use outsourcing partners like Epiq, and the demand for seamless work and data transfer has continued to increase. Epiq’s desire to have an API connection for our technology will be a major benefit to our mutual and future clients. Our partners are essential to our success, helping us produce and support better outcomes for our clients worldwide.”
About Epiq
Epiq, a technology and services leader, takes on large-scale and complex tasks for corporate legal departments, law firms, and business professionals by integrating people, process, technology, and data.
About BigHand
BigHand is a leading global technology solutions provider for busy legal professionals that gives data and insights to increase value and profits. BigHand’s technology helps law firms identify improvements across lawyer and support staff, document production, financial performance, and matter pricing.
