The pandemic has changed the way lawyers work, how they solve problems and communicate with their clients. During this interview, Ben and David raise a series of questions. One of the greatest challenges they talk about is how firms could bring clients closer and deliver service/product in an open transparent way that they feel a part of the team? Are you serving your clients using the right tools that align with your business values? And could you further refine processes and collaborate effectively?
Ben talks about how his diverse experience previously as a product manager and customer success manager at HighQ and CMS Cameron McKenna, has shaped his strong interest in technology, particularly on how it is becoming an integral part of the practice of law. He focuses on building relationships with clients, and ensuring that law firms are using the right technology and processes to solve specific problems.
David asks Ben about Autologyx re-engineering processes that highly resonate with their clients and what kind of return we can expect from the solution. They also talk about how Autologyx adds unique value to their clients, by constantly engaging with customers on how to solve business problems.
Ben further emphasises the importance of empathy, connection and relationship with co-workers and clients in the next few years with new challenges to overcome for organisations of all sizes but especially for service delivery and technology delivery companies.
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