InfoTrack, Australia’s leading legal tech innovator, proudly announces a significant milestone with a perfect Net Promoter Score (NPS) of 100%. This exceptional achievement reflects the unparalleled dedication and commitment to customer satisfaction that InfoTrack upholds.
The NPS is a metric used to measure customer satisfaction and loyalty based on the likelihood of customers recommending a company's products or services to others. The scale typically ranges from -100 to +100, with a higher score indicating a higher level of customer satisfaction and loyalty.
A Net Promoter Score of 100% is the highest possible score, and it implies that every respondent gave a rating of 9 or 10 (on a scale of 0 to 10) when asked how likely they are to recommend a product or service. In practical terms, a 100% NPS suggests that every customer surveyed is a promoter, meaning they are extremely satisfied and enthusiastic about recommending the business to others.
Achieving a perfect NPS is rare and often seen as a significant accomplishment for a company. It indicates that the company has not only met but exceeded customer expectations to the point where every customer surveyed is a strong advocate for the brand.
"We are thrilled and deeply honoured to have attained a perfect NPS score of 100%, all whilst maintaining our average response time of 5 mins," said Brendan Smart, InfoTrack’s Country Manager. "This achievement underscores our relentless dedication to exceeding our customers' expectations. It's a testament to the hard work and commitment of our entire team and demonstrates our superior market-leading service standards."
Anthea O’Connor, Head of InfoTrack’s Operations, prides her national team of 50 on their dedication to customer-centric support, which has been instrumental in fostering strong relationships with our clients. “This remarkable milestone further solidifies InfoTrack’s position as a trusted partner and industry leader.”
To trial InfoTrack’s digital solution and service free for 30 days*, visit InfoTrack.* Terms and conditions apply.
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